Faq

How long does shipping take?

We offer various shipping options at checkout. Standard shipping typically takes 5-7 business days within the continental US. International shipping times vary by destination, usually ranging from 10-20 business days. You will receive a tracking number via email once your order ships.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location. Please note that customers are responsible for any applicable customs duties or import taxes.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet entered the fulfillment process.

What is your return policy?

We offer a 30-day return policy for items in their original, unworn condition with all tags attached. Final sale items, swimwear (for hygiene reasons, unless defective), and accessories are not eligible for return unless they are defective. Please initiate your return through the instructions included in your order confirmation email.

How do I exchange an item?

For exchanges, we recommend placing a new order for the desired item and returning the original one for a refund following our standard return process. This ensures you secure the correct size or style promptly. If you need assistance, please email [email protected].

How long does it take to receive a refund?

Once we receive your returned item, it takes 5-10 business days to process the refund. The refund will be issued to your original payment method. Please note that shipping costs are non-refundable, and international customers are responsible for return shipping fees.

How do I find the right size?

Detailed size charts are available on each product page. We recommend measuring yourself and comparing your measurements to our chart for the best fit, as sizing can vary between styles (e.g., Tops, Dresses, Bottoms). If you are between sizes, we suggest sizing up.

Are your products true to the images on the website?

We strive to represent our products (including Tops, Dresses, Outerwear, Swimwear, and Accessories) as accurately as possible. However, slight variations in color may occur due to monitor settings. Please refer to the product descriptions for detailed information on materials and care.

Do you offer gift cards?

Yes! BelleThread e-gift cards are available for purchase. They are delivered via email and can be used towards any purchase on our site.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are secured with SSL encryption to protect your information.

Is my payment information secure?

Absolutely. We use industry-standard SSL (Secure Socket Layer) encryption technology to protect your personal and payment information during transmission. We do not store your full credit card details on our servers.

How can I contact customer service?

For any questions not covered here, please email our dedicated support team at [email protected]. We aim to respond to all inquiries within 24-48 hours during business days.

Where can I find care instructions for my garment?

Care instructions are listed on the product page and on the label attached to each item. We recommend following these instructions to maintain the quality and longevity of your BelleThread pieces.